Customer Services

At Net Electrics we want all of our customers to receive the best and most efficient service we can possibly offer, this way we ensure an ongoing level of repeat business and recommendations.

We know that peace of mind is very important when dealing with companies you don't know, especially when ordering online & paying by credit card over the Internet, that is why we don't try to hide our address or contact details, in fact we want you to know everything about us, so please read on.

Net Electrics specialise in selling brand new, ex-display, factory reconditioned, end of line & mail order box damaged products directly to you, the valued customer, at the lowest prices possible.

Every year thousands of electrical products are returned by customers to major high street retailers and mail order houses under their ‘no quibble’ 14 or 28 day money back guarantee. These products, once returned, can no longer be described as ‘brand new’ even though in many cases they have never been used or taken out of the original box! This also includes products which fail high quality standards due to damaged packaging or very slight cosmetic imperfections.

Any of our products that are not ‘brand new’ have been comprehensively tested & refurbished by a leading UK Service Centre.

As well as stocking current leading brands, we are the most established and by far the largest outlet for new discontinued products, used by all the major manufacturers for clearing their shelves. This enables us to sell many goods at below even trade prices.

To ensure a high degree of standing in the e-commerce marketplace it is of the utmost importance that our customers can purchase goods securely and swiftly. For that reason we insist on using a secure server and data encryption to receive order details over the Internet and we use courier delivery for next day delivery on UK mainland orders only.

Contact details - Head Office & Internet Sales Processing

Net Electrics
North Industrial Estate
Newhaven
East Sussex
BN9 0he

Please do not return any items to the above address as they will not be accepted. Please refer to our section on 'Returns and 'Refunds'.

Sales: 0800 652 1601
Customer services: 0800 652 1601
E-mail: cs@netelectrics.biz

VAT Reg No. 717 8735 02